Date: 2025-10-15 Page is: DBtxt003.php txt00029057
TPB BILL PAYING PROCEDURES
BLUE RIDGE TELECOM
This transcript relates to a payment matter that took place August 24th 2025 ... handled escellently!
BLUE RIDGE TELECOM
This transcript relates to a payment matter that took place August 24th 2025 ... handled escellently!
Original article:
Gmail Peter Burgess
[Blue Ridge] 4210287 Chat Transcript
Blue Ridge Support
To: peter burgess
##- Please type your reply above this line -##
Your Blue Ridge Chat Transcript (4210287) follows below. To add additional comments, reply to this email.
System (Blue Ridge)
Aug 24, 2025, 5:02 PM EDT
(4:41:50 PM) *** Peter Burgess joined the chat ***
(4:41:50 PM) Peter Burgess: for more than an hour I am trying to pay my bill ... I have been a customer for well over a decade but am pretty old and your system now suits 12 year olds not 80+ year olds ... HELP!
(4:42:07 PM) Nicole: Hello , thank you for contacting Blue Ridge, I would be more than happy to assist you. Before I can could you please provide your Full name as well as the Address or your phone number listed on the account.
(4:42:43 PM) Peter Burgess: Thomas Peter Burgess
(4:43:10 PM) Peter Burgess: 204 Seaham Court, Bushkill PA
(4:43:44 PM) Peter Burgess: 570 202 17397
(4:44:02 PM) Peter Burgess: 5702021739
(4:44:31 PM) Nicole: Thank you so much Peter, For security purposes could you please provide the answers to the following questions:
1. Mothers maiden name?
2.In what city were you born?
(4:44:48 PM) Peter Burgess: Wright
(4:44:56 PM) Peter Burgess: Preston
(4:45:14 PM) Nicole: Thank you so much, could you please verify the email on the account is peterbnyc@gmail.com and the best phone number is 570-202-1739.
(4:45:34 PM) Peter Burgess: Ok and OK
(4:45:50 PM) Nicole: Thank you so much, How may I assist you today with your payment.
(4:47:38 PM) Peter Burgess: 1. Give me a credit for the time I have already wasted trying to pay my bill this afternoon!
(4:47:51 PM) Nicole: I am showing there is an account balance of $1 42.45. Your next statement will print on the 2nd of the month and the payment is sue on the 23rd of each month.
(4:47:52 PM) Peter Burgess: 2. Help me pay the damn bill!
(4:48:45 PM) Nicole: I would be more than happy to assist you in making the payment. The payment method you would like to use today is it already on your account. I would need to verify the last 4 digits with the expiration date.
(4:48:47 PM) Peter Burgess: OUCH ... I am looking at a 'paper bill' that only talks about 121.48
(4:50:01 PM) Nicole: I do apologize, Im not reflecting that price. The amount I am showing on your newest statement showing the billing date of 8.1.25 it is showing $142.45.
(4:53:37 PM) Nicole: Would you still like to make a payment today?
(4:53:41 PM) Peter Burgess: SORRY ... my mistake ... I am looking at a 'paper bill' from 2023!!!!!!!!! .......Normally I work with the computer information, but recently I am having all sorts of difficulty navigating
(4:54:24 PM) Nicole: That's ok!!
(4:55:46 PM) Peter Burgess: YES please .... here is the info I think you need 5968 5/328
(4:56:00 PM) Nicole: Thank you so much, one moment please.
(4:56:09 PM) Peter Burgess: 05/28
(4:56:50 PM) Nicole: Thank you so much, as of today August 24th we are going to process a payment in the amount of $1 42.45. Please let me know if that is correct and I can submit your payment for you.
(4:57:39 PM) Peter Burgess: Thank you ... Thank you ... Thank you.
(4:58:00 PM) Nicole: You are so welcome, your payment was submitted!
(4:58:10 PM) Nicole: Was there anything else I could assist you with today?
(5:00:09 PM) Peter Burgess: But though I am old, I have been working wirh corporate profit analysis for all my adult life .... and the prices being charged today are off the chart high compared to salaries and most underlying costs. It is scandalous but nobody seems to be addressing this issue. Disgraceful... However, thanks for your help this evening!
(5:01:20 PM) Nicole: I do apologize. I am glad I was able to assist you today. You are welcome to place an email to CSR@BRCTV.COM regarding your concern!
Here at Blue Ridge we offer Blue Ridge Total protect, This protects against malware and viruses, as well as safe browsing, bank protection, privacy protection, WIFI security, digital parenting, identity monitoring, and also password manager. What is really great about it is, It's protection extends even when you are away from your home! This is FREE for 1 Year and after the first 12 months it is $2.95.
If you may need additional assistance we are available 24 hours by calling 800.222.5377 or by visiting our website and choosing our chat option. Thank you so much for contacting Blue Ridge, I hope you have a great day! (5:02:02 PM) *** Peter Burgess left the chat ***
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