![]() Date: 2025-05-01 Page is: DBtxt003.php txt00028164 | |||||||||
TECHNOLOGY
FEDEX CONSUMER SERVICE Most 'bots' do not have the personality to do customer service well! Original article: Peter Burgess COMMENTARY Peter Burgess | |||||||||
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Fedex Bot: Hello, I'm the FedEx Virtual Assistant. I'm here to help you with your questions regarding FedEx® services. You: In some ways, I think your tracking system for packages is amazing but ... Fedex Bot: It looks like you're entering a very long sentence. I might be able to understand if you rephrase your question in a simpler way. You: but the missing information for me is some reasonable estimate of when the package is going to arrive Fedex Bot: Did you mean…
You: The package has not arrived yet ... but it should arrive today, or tomorrow or the next day. When does Fedex PLAN to get it to my address ... and how should I plan my time over the next day or two or three? Fedex Bot:
Fedex Bot: Did you find this information helpful? Yes No You: You know what shipment type is in play .... so does the shipper ... but I am customer that does not have this information Fedex Bot: Are you looking for…
You: I know you are a bot without an active brain ... but please pass on the message to a human being so that they can respond. I am an old man, but I designed systems for big organizations for a good number of years, and this question is one that should be addressed ... or does FedEX simply not care? Fedex Bot: It looks like you're entering a very long sentence. I might be able to understand if you rephrase your question in a simpler way. |