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Dr. Feroz Abraham

Dr. Feroz Abraham ... Experienced, Telecom, IT, PM and QA consultant. Expert in Customer Relation Management, KAM and Technology Marketing ... United Arab Emirates ... Information Technology and Services

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Peter Burgess

Dr. Feroz Abraham 1st Dr. Feroz Abraham Experienced, Telecom, IT, PM and QA consultant. Expert in Customer Relation Management, KAM and Technology Marketing United Arab EmiratesInformation Technology and Services Current Henchman Technical Services Previous TRA, Huawei, SingTel Education Southern Christian University 199 connectionsSend a messageEndorseMore options Background Summary Snapshot: MBA (Business, Management, Marketing, Human Resources and Related Support Services) with PhD in Industrial and Organizational Psychology, senior management professional with nearly 24 years of experience across diverse organizational hierarchies.  Customer Relation and Loyalty Management Expert  Conflict Management and Resolution Expert  Key account Management  Proven Negotiation Expert  Product Marketing Management  Business Management  Marketing & Brand Management  Operation & Admin Management  Project Management  Quality Management  SLA Management:  Team Management: Experience Director of Sales and Marketing Henchman Technical Services March 2012 – Present (2 years 3 months)Dubai Head of the Sales and Marketing Department • Spearhead day to day operations of the Sales and Marketing Department aimed at accomplishment of business targets. Define and implement strategies for retention/ enhancement of existing market share • Reengineer business strategies based on collated market intelligence on competition and other market trends • Develop/ maintain productive business relationship with key decision makers across existing client/ prospect organizations to identify/ develop new business opportunities • Render qualitative presentations highlighting product/ organizational capabilities to existing clients and prospects • Generate market awareness through implementation of various promotional schemes • Guide the sales team in closing major accounts and critical business deals CONSULTANT TECHNOLOGY AFFAIRS TRA January 2011 – March 2012 (1 year 3 months) • Defined/ ensured compliance to Telecom Infrastructure and Standards • Focused on approval of standards and types aligned to organizational/ statutory regulations • Planned and managed technology for Wireless Networks/ Services HuaweiSenior Key Account Consultant for FTTH (Deputation from SINGTEL) Huawei July 2007 – December 2011 (4 years 6 months)Abu Dhabi Accomplishments: • Acknowledged for bagging 58H FTTH ODN Contract worth $40 Million (renewed at 5% higher than previous bid) • Distinguished as Huawei Superstar for the year 2010 • Rated as Outstanding Strategic Partner for the Year for significant contribution in assisting Huawei to complete 65% of FTTH network for Etisalat • Instrumental in securing waiver of $4 million in delay penalties through effective negotiation with Key Decision Makers • Winner of Outstanding Technical Director Award 2009 and Excellent Staff Award 2009 • Assisted the DU Account team to win FTTH contract Accountabilities: • Involved in development, support & management of FTTH infrastructure for the organization • Set up strategic partnership SingTelDirector - ICT (BD) Enterprise Home Product Marketing SingTel April 2001 – June 2007 (6 years 3 months)Singapore • Develop and manage existing and new products and services in the area of eBusiness Solutions (which includes eSecurity, ePayments, and eHosting) catering to SingTel’s enterprise segment. • Manage products in different life cycle stages and take action to ensure market success through product development, business development, and marketing communications. • Leading a team of product managers who are looking after each of the product portfolio categories. • Participate in regional and national activities ensuring best practice is developed and shared • Effective strategic direction, leadership and governance of all aspects of the Company’s corporate management team and members, enabling the effective delivery of the corporate plan objectives and business plans. • To promote and enable value for money services and best practice agenda, within the organization. EtisalatSENIOR ENGINEER QUALITY ASSURANCE (O&M for 3 Sections QAM, QAI and QNM) Etisalat June 1999 – July 2001 (2 years 2 months)Dubai ACCOMPLISHMENTS: • Functioned as Certified Quality Auditor for ISO for Etisalat and as Chief Architect of QA Information System (a software package) • Defined KPI for various sections and processes • Played key role in setting up In-house Quality Assurance Team to analyze quality issues within the Customer Service teams in Etisalat Dubai including dedicated Preventive maintenance team QAM (Quality Assurance Maintenance) for maintaining the quality of the D side copper network • Acknowledged for reducing 70% faults in Dubai within 1 year ACCOUNTABILITIES: • Focused on certification of the organization as ISO 9000 organization (DXB region) • Defined & implemented Quality Assurance Methodology in Etisalat, developed in-house Quality training program for new/ existing employees • Participated in internal and external quality audits for various regions • Rendered qualitative project deliverables for corporate and major customers like H. H. General Sheikh Mohammad Al Maktoum Palace, EMPOST (Emirates Post), DUBAL (Dubai Aluminum Company) and DEWA (Dubai Electricity and Water Authority) • Assisted engineers and planners in implementation of project quality issues • Involved in study, analysis and evaluation of process based on organizational quality guidelines • Conducted system/ process analysis, pre-quality project analysis EtisalatSENIOR ENGINEER Operation and Maintenance CST - Service Provision and Fault Clearance Etisalat September 1996 – May 1999 (2 years 9 months)Dubai Senior Engineer Customer Service Assurance - Customer Service Team, Sep 1997 – May 2000 Accountabilities: • Built & maintained productive business relationship with major/ corporate customers • Rendered consultancy to SMEs (Small and Medium Enterprises) on specific telecom related issues • Enhanced client satisfaction through prompt resolution of issues and qualitative service delivery • Ensured compliance to SLA parameters with regards to various customer service oriented projects • Prepared & maintained annual budgets for the project section • Coordinated with the management on project related issues • Conducted site surveys with planning engineers and planners • Functioned as Member of NGN committee (Next Generation Network) of ETISALAT for adopting new technologies to the existing network system • Worked on FTTH (Fiber to the Home) program for NGN network project • Imparted trainings to junior team members based on project requirements (Open)1 project EricssonENGINEER – Operation and Maintenance Ericsson October 1993 – August 1996 (2 years 11 months)STUTTGART(GERMANY), SEOUL, (S. KOREA), MANILA (PHILLIPPINES) Working for MINISTRY OF DEFENSE & AVIATION of U.S STATE DEFENSE TECHNICAL DEPARTMENT) under deputation from O&M Department of Ericsson Stockholm assigned to STUTTGART(GERMANY), SEOUL, (S. KOREA), MANILA (PHILLIPPINES) and BAHRAIN. Operation and Maintenance of Mobile, Fixed and Leased Data Network. Provision and New Networks and Circuits Cessation of the planning and field analysis to Install microwave stations and transponders in the region. Supervise the day-to-day operations EricssonAXE- 10 ENGINEER Ericsson March 1992 – September 1993 (1 year 7 months)Stockholm, Sweden Responsible for Operation and Maintenance of AXE-10 Digital Local Exchange (LM Ericsson) and MERIDIEN SL 1- XT PABX comprising of 6500 extensions, including ISDN, DID & DOD trunks, Remote Peripheral Equipments and T1 Digital carrier. Customer Service Engineer Unitel Communications Ltd July 1990 – March 1992 (1 year 9 months)New Delhi Area, India Installation and Servicing of EPABX Systems Volunteer Experience & Causes Causes Dr. Feroz cares about: Education Environment Health Science and Technology Teaching Publications Self Presentation Skills Understanding True Customer Relation Huawei September 23, 2010 This was a beginner's guide for Customer Relation and Client Management What Make you a Perfect Key Account Manager Huawei June 14, 2009 Describes Principles of AM. Gives the reader the psychology of Customer behavior and examples of deferent Behavioral Patterns and also the importance of Managing Self Esteem Projects 1. Chief Architect of QA Information System (proven & accepted KPI management tool which is widely using even now, appreciated by Mr. Julfar (present CEO) 2. Created Quality Sections: QAI- Service Provision, QAM- Fault Clearance & QNM- Network Maintenance 2012 – 2013 (Open)11 team members, including: Dr. Feroz Abraham Dr. Feroz Abraham Experienced, Telecom, IT, PM and QA consultant. Expert in Customer Relation Management, KAM and Technology Marketing No photo Ahmed Abdulkarim Julfar No photo Adel Rashid Al Zaabi No photo Mohammed Al Daboos Languages FrenchMalayTamilHindiMalayalamArabicEnglish Full professional proficiency Skills & Endorsements Top Skills 12Project Management 9Strategy 8Management 7ITIL 4Project Planning 2Expert in Customer... 2Marketing Strategy 2Business Development... 2Key Account... 2Contract Negotiation Dr. Feroz also knows about... 2Data Center 2VoIP 1Virtualization 1Cloud Computing Technical Management ICT Certified Quality... IT Infrastructure and... Network Operations... VOIP Satellite Communications GPON and FTTH GSM Cellular, UMTS,... FTTH- ISP and OSP Education Southern Christian University Doctor of Philosophy (PhD), Industrial and Organizational Psychology 2008 – 2011 Mahatma Gandhi Kashi Vidyapeeth Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General 2005 – 2008 Bangalore University Bangalore University Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services 2001 – 2003 Indian Institute of Technology, Madras Indian Institute of Technology, Madras Master of Engineering (MEng), Information Technology Project Management 1989 – 1991 Kanpur University Bachelor of Engineering (BEng), Electrical, Electronics and Communications Engineering 1985 – 1989 Additional Info Interests Teaching, Training, Science and Technologies, Digital Videography, Golf and Travelling Recommendations Peter, would you like to recommend Dr. Feroz? Recommend Dr. Feroz ConnectionsAll (199)Shared (2)New (7) Engin BicerEngin Bicer2nd Principal consultant at Huawei, team leader cloud services Connect2Rod King, Ph.D.Rod King, Ph.D.1st Adjunct Business Professor at International Technological University (ITU) P S SandhuP S Sandhu2nd Telecommunications Consultant at United Communications Network Connect1Abdessattar SassiAbdessattar Sassi2nd Strategy Advisor at Huawei Connect1Georges JaberGeorges Jaber2nd Vice President, Business and Wholesale Solutions at Integrated Telecom Company (ITC) Connect4Pierpaolo RoccoPierpaolo Rocco2nd Process Specialist Connect1Alan HewittAlan Hewitt2nd •Emerging Public Sector Vertical Sales Manager Connect1Sajeel WaqasSajeel Waqas2nd Senior Solution Consultant at Huawei Connect1Anthony BernardAnthony Bernard2nd Owner, 6i Technology Services Connect1 PreviousNext Groups Dubai Jobs Group Dubai Jobs Group Join Information Technology: IT Networking, Forum and Jobs Information Technology: IT Networking, Forum and Jobs Join Largest Jobs & Careers Group in Dubai | UAE | Middle East Largest Jobs & Careers Group in Dubai | UAE | Middle East Join Following Influencers Richard Branson Founder at Virgin... 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