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Maribel Hernandez

Maribel Hernandez ... Sales Consultant at TCS Wireless Inc. ... Greater Chicago Area ... Telecommunications

Burgess COMMENTARY

Peter Burgess

Maribel Hernandez 1st Maribel Hernandez Sales Consultant at TCS Wireless Inc. Greater Chicago AreaTelecommunications Current TCS Wireless Inc. Previous TCF Bank, JPMorgan Chase Education Northern Illinois University 59 connectionsSend a messageEndorseMore options Background Education Northern Illinois University Bachelor of Arts (B.A.), English Language and Literature/Letters, 3.6/4.0 2012 – 2014 (expected) Professional Communication, linguistics, literary criticism, classical studies, and professional technical writing, were all part of my training. Activities and Societies: Minor in Business Administration (Open)3 courses Elgin Community College Elgin Community College Associate of Arts (A.A.), Accounting, 3.7/4.0 2008 – 2010 Graduated with High Honors and member of PTK Honors Society, NIH Scholar in Summer 2008 Activities and Societies: Phi Theta Kappa (Open)5 courses Experience Retail Sales Consultant TCS Wireless Inc. December 2013 – Present (6 months) Implemented new sales approach and incentives program to increase customer retention Expanded and developed customer base by inculcating loyalty to our products and services Conveyed the quality and value of our product to achieve sales objectives Maintained knowledge of all products, pricing plans, promotions and service features Analyzed trends in wireless telecommunications and provided critical market feedback Handled administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. TCF BankSales Associate and Lead Teller TCF Bank July 2013 – December 2013 (6 months) Promoted business by creating new long-term relationships with customers Actively acquired new accounts by doing on-site promotions and contacting possible leads Effectively promoted and conveyed the value of our investment services Coordinated with team members and upper management to address company needs Balanced and audited co-workers registers as part of dual-control training JPMorgan ChaseCustomer Service Representative JPMorgan Chase August 2008 – August 2009 (1 year 1 month)Elgin, IL Achieved high call-monitoring scores throughout my employment Maintain knowledge of various retail and electronic transfer programs Answered inbound customer service calls in EBT department Effectively provided instructions to resolve credit card issues in both, Spanish and English Coordinated with team members and upper management to address customer needs Languages English Full professional proficiency Spanish Full professional proficiency Courses Northern Illinois University Technical Writing (ENGL 309) Intermediate Cost Accounting (ACCY 320) Principles of Selling (MKTG 345) Elgin Community College Managerial Accounating (ACCY 105) Financial Accounting (ACCY 101) Legal Environment of Business (BUS 112) Principles of Microeconomics (BEC 103) Principles of Macroeconomics (BEC 102) Skills & Endorsements Peter Burgess Peter, does Maribel have expertise in these areas? Click the to endorse them! Top 5 Strong PC skills in... Proven communication... Strong analytical and... Training Management Maribel also knows about... Customer Satisfaction Sales Retail Banking Finance Additional Info Interests Consumer Behavior Macroeconomics Financial Exchanges;Computer Information Systems; Management Training; Networking; Public Relations; Rhetoric; Business Consulting Advice for Contacting Maribel mhernandez10@niu.edu Recommendations Peter, would you like to recommend Maribel? Recommend Maribel ConnectionsAll (59)Shared (1)New (26) Anabel Ruiz-MoralesAnabel Ruiz-Morales3rd HR Recruiter | High Volume Recruiting| Professional Development Connect1Michael GossenMichael Gossen3rd Regional Recruitment Manager at First Midwest Bank Connect1Dennis BarsemaDennis Barsema2nd Social Entrepreneur, Impact Investor, Instructor, Social Entrepreneurship and Microfinance Northern Illinois University Connect7Dan BoveeDan Bovee3rd Division Director at Advanced Resources Connect1Lisa CarrollLisa Carroll3rd Staffing Consultant at Advanced Resources Connect1Tim AurandTim Aurand3rd Marketing Professor, Northern Illinois University Connect1Marc KlemencicMarc Klemencic3rd Human Resources Manager at Omron Automation and Safety Connect1Eric RussoEric Russo3rd AT&T Business Integrated Solutions at AT&T Connect1Jacqueline Camacho-RuizJacqueline Camacho-Ruiz3rd Make It Happen Director, JJR Marketing, Inc. 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