Terms and Conditions
Progressive Insurance

Terms and Conditions

Burgess COMMENTARY

Peter Burgess

Terms and Conditions Please review and accept the Terms and Conditions below. Paperless Terms and Conditions Please read the following Terms and Conditions carefully. By electing to enroll in our Paperless option, you agree to be bound by them. If you do not agree with any of these terms and conditions, you may not enroll in the Paperless option. We reserve the right to modify these Terms and Conditions at any time. Continued participation in the Paperless option will constitute your acceptance of any revisions to the Terms and Conditions. Please check the Terms and Conditions on the Paperless Preferences page on our website regularly. Please note: the Paperless option enrollment process varies depending upon which method you use to enroll in the option. What are the hardware and software requirements? Hardware Requirements: You will need access to the Internet and a valid email account. Software Requirements: You will need Adobe Acrobat Reader version 4.0 or greater to view Paperless documents. Should we make changes to the hardware or software requirements for the Paperless option such that you may no longer be capable of accessing or retaining your electronic insurance documents, we will inform you of the revised hardware and software requirements. You will then need to review the new requirements and indicate your consent to continue participating in the Paperless option according to the new requirements. What are my responsibilities? Once you enroll in the Paperless option, it is your responsibility to inform us of any changes to your email address. It is also your responsibility to keep your email address active and capable of receiving new emails. To do this, ensure that your email account has sufficient space for new emails and that your email server and spam-blocking software do not block our emails. We are not responsible for problems arising from emails sent to an inactive or out-of-date email address, unless we are solely negligent for using an incorrect address. How do I receive the Paperless option discount? In order to receive the Paperless option discount, you must successfully complete the Paperless option enrollment process. If two consecutive emails are returned as undeliverable before you complete the Paperless option enrollment process, you will not be eligible for the discount unless you re-enroll in the Paperless option and successfully complete the enrollment process. What happens if an email is returned as undeliverable? If an email is returned to us as undeliverable, we will send you a paper version of the relevant document. If two consecutive emails sent to you are returned to us as undeliverable within a 45-day period, you will be automatically unenrolled from the Paperless option, and you will receive paper versions of all insurance documents via United States Postal Service (USPS). If you are automatically unenrolled from the Paperless option due to emails that are returned as undeliverable, the Paperless option discount will be removed from your policy at the start of the next policy period unless you re-enroll in the Paperless option. You can re-enroll in the Paperless option by providing a corrected, valid email address and completing the enrollment process again. Which documents will I receive electronically? You will only receive the categories of documents that you have elected to receive electronically. There may be some documents that we cannot deliver electronically due to legal and technological constraints in your state. These documents will be delivered to you via USPS to your postal address. How do I access my documents? Your bills are sent to you via email and provide the option to pay online (login required) or over the phone (via our Automated Billing System). If you have selected the documents and bills option, we will send you an email message with a link to our website when new documents are available to review, print, or save to your computer. It is your responsibility to log in to our website to view your documents. How can I unenroll from the Paperless option? You may unenroll from the Paperless option at any time. Upon unenrolling, all insurance documents will be mailed to your postal address via USPS (please allow up to 24 hours to process your unenrollment). If you choose to unenroll from the Paperless option, the Paperless option discount will be removed from your policy. You may unenroll by doing either of the following:

• Logging in to our website and following the instructions for unenrolling from the Paperless option.
• Calling a Customer Service Representative or your agent, if applicable.