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Date: 2024-10-06 Page is: DBtxt001.php list0300-Feedback-1 |
Definitions for TrueValueMetrics | ||
The value of metrics is most when the data are used with feedback to improve decision making. The only public sector organization that had very good performance feedback in my experience was the United Nations High Commission for Refugees (UNHCR). They were able to move from problem identification to effective action in hours, and keep its program relevant in very fast changing and often challenging dangerous conditions. No other organization in the Official Development Assistance (ODA) community had anything like the feedback capacity of UNHCR. Basic control theory shows that when there is rapid measurement that feeds back to the operations, the system can be both stable and performing to its optimum. TVM uses metrics in this manner. This is very different from ex-post-facto monitoring and evaluation (M&E) which is normally too little and too late to make much of a difference. M&E mainly what results were achieved ... good or bad ... but too late to do much to improve the outcome. The following experience is from 1973 shows, however, how powerful feedback can be when it is used in the right way and at the right time.
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