Job Description ... Interconnection Coordinator

Burgess COMMENTARY

Peter Burgess

Careers Open Positions | Benefits & Perks | Interview Process | Culture & Values | Testimonials Job Details Requisition Number 12-0554 Title Interconnection Coordinator City San Mateo State CA Description The SolarCity team is smart, dedicated to our clients, open minded, fun, and composed of the solar and renewable energy industry’s best talent. If you want to join a rapidly growing, award-winning company with plenty of opportunities for upward mobility, we invite you to apply to SolarCity. Job Description Grid Interconnection is the process by which the utility reviews the project and approves it to be energized. The Interconnection Team is responsible for managing the application for interconnection on the customer’s behalf, ensuring that SolarCity is in compliance with program rules, and coordinating the utility design reviews and site visits – all with the goal of getting the customer’s solar system up and running as quickly as possible. This team is responsible for the final steps prior to the customer powering up their system for the first time, so excitement, and sometimes tension, can run high. There is no better moment for the customer than when they see their meter running backwards for the first time! The ideal candidate must be able to observe problems and quickly identify and implement necessary solutions. He or she must also be flexible and positive with both teammates and customers. This candidate must be extremely detail oriented and organized. Strong written and verbal communication skills are a must. And he or she should thrive on the adrenaline of managing hundreds of customers simultaneously and working for one of the fastest growing company in the industry. The ideal candidate is open to change and quick to adopt as necessary. The Interconnection Coordinator will work as a part of a 15 person team and will have resources available for mentoring and on-going questions, but he or she will also have responsibilities that must be executed independently and efficiently. Because of the nature of this relatively new and continuously growing industry, the Interconnection Coordinator will have many opportunities to be creative and innovative and improve the interconnection process as well as the customer’s experience. We are a work-hard, play-hard team. We’d love to have you on board! Responsibilities • Prepare, review and submit a high volume of Interconnection documents in accordance with various utility policies (accuracy is essential) • Manage daily updates of interconnection tasks, manage project status updates, and generate necessary reports to complete assignments • Proactive phone and email communication with SolarCity colleagues, customers and utilities to ensure proper documentation is obtained in a timely manner, and requirements are understood and communicated • Identify common interconnection issues, develop suitable solutions and handle incoming inquiries in a timely, efficient and professional manner • Suggest and participate in process improvements including better software utilization, creating application templates, critical reporting and summarizing information for other departments • Research – Conduct phone inquiries and web research to analyze and document interconnection requirements and processes for various states and utilities Requirements • Bachelor’s degree from an accredited college or university • Minimum of 1 year of relevant work experience • Proficiency with MS Office (Word, Excel); Adobe Acrobat Professional a plus • Excellent customer service: Professional, empathetic, and customer-focused • Good relationship management: Ability to work enthusiastically and professionally with utility partners and internal departments at SolarCity • Flexibility: Ability to manage a high volume of customers/cases simultaneously and must thrive in a fast-paced, ever-changing environment • Excellent verbal and written communication • Enthusiasm: Candidate who contributes to a fun and friendly work environment • Patience: Candidate who possesses a calm and positive demeanor • Experience with SQL reporting, or electrical engineering drawings is a bonus • Must be able to successfully pass a pre-employment criminal, driving and drug screen Benefits • Paid training with the nation’s leader in solar power and energy efficiency • Great people committed to making the world a better place • Full benefits including health, vision, dental insurance • 401k plan and stock options • Career path opportunities for top performers • Holiday Parties, Earth Team community group, discount gym membership, and more! SolarCity is an equal opportunity employer committed to diversity in the workplace