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Date: 2022-07-01 Page is: DBtxt001.php txt00021053

Peter Burgess
Verizon

Verizon website chat ... very angry customer ... October 2nd 2021

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Original article:
Burgess COMMENTARY

Peter Burgess
Hi there. I'm the Verizon Digital Assistant. Ask me a question! If I can't help, I can connect you with a live chat agent. Please note that we may monitor or retain this chat. We're so excited about the new iPhones! You can buy the iPhone 13, iPhone 13 mini, iPhone 13 Pro and iPhone 13 Pro Max now. You can also start with one of these popular topics: Check out the new iPhones Trouble logging in Locked out of My Verizon Pay bill without signing in Register for My Verizon Why is getting into your system to pay a bill so damn difficult? I am going round in circles with the security checks ... you should be paying me for the aggravation !!!!!!!!!!!!!! Happy to help! You can secure your services by making or scheduling a payment arrangement for the full past due balance prior to service interruption. Just a heads up, if you're scheduling a future dated payment beyond the due date, you'll also need to set up a payment arrangement to secure your services. Select an option to get started. Make a payment arrangement Make a payment View my bill I'm all set I dont have a lot of spare money and AUTOMATIC payments can result from time to time in huge bank charges for going over-drawn ... but rich folk dont suffer from this inconvenience !!!!!!!!!! OK, lets take a look at your autopay settings... Manage Autopay Auto pay is a worry-free way to pay your bill each month. Tap here to manage auto pay. Is there anything else I can assist you with today? Yes, please I'd be happy to help, please tell me what I can assist you with. What is the security question to do with the first flat-mate I had ... some 62 years ago !!!!!!!!!!!!! Please take a moment to sign back in. Login Why did you cut me off a couple of minutes back??????? Welcome back! It can be frustrating when you're disconnected. The good news is, I can help with most account transactions. If you need additional help, a rep can join along the way. Let’s get you back on track by selecting one of the following options. Troubleshooting Billing Orders Something else You probably ought to get a rep (senior with some experience right away ...) If you'd like to chat with a rep, tap the link below to log in and get started. Log in This chat is a complete and utter waste of my time ... no help at all. Sorry about that, I didn't quite understand your last question. Let's try again. Do you need help with troubleshooting or something else? Something else Hey! I'm here to help. If you get stuck along the way, I can get some additional assistance. Choose an option to get started. Payment options Review bill My plan and addons Manage account Device support I have no idea what the answer to my secret question is ... my first roommate was more than 60 years ago !!!!!!!!!! Please take a moment to sign back in. Login I have been trying to do this for the last 30 minutes or more ... the secret question seems to put me into a continuous loop !!!!!!! Please take a moment to sign back in. Login I have tried to log in about a dozen times already ... you guys need help !!!!!!!!!!!!!! I can help with that. To get started, select 'Forgot your info?' and provide the requested information. Please note: when prompted for your zip code, be sure to use the zip code from your bill. Reset your account password here. Is there anything else I can assist you with today? I already did that ... several times ...!!!!!!!!!! Sorry about that, I didn't quite understand your last question. Let's try again. Do you need help with troubleshooting or something else? Give me a human person ... please If you'd like to chat with a rep, tap the link below to log in and get started. Log in I cant login because there is a question for which I dont have the answer !!!!!!!!!! Please take a moment to sign back in. Login Dont waste my time ANY MORE ... please email me a copy of this chat dialog. Since most devices don't let you print texts directly from them, one option would be to forward text messages to an email address, then view and print them just like any other email. If you use Verizon Messages, you can print a text message thread by selecting the thread and clicking the printer icon in the top left

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