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Job Details
Requisition Number 13-0052
Title Regional Coordinator
City El Paso
Description Job Description
The role of the Regional Coordinator is to populate & maintain the work schedules for our installation crews, inspection teams and keep jobs moving towards a customer’s “Permission To Operate” as quickly as possible. When scheduling events with customers, the RC clearly communicates all relevant timelines, technical and process-oriented information and adjusts expectations if necessary. The role of the RC includes representing the interests & needs of regional staff to SolarCity headquarters while implementing HQ policy on scheduled workflow. We seek to provide an excellent customer experience and keep our warehouses busy. Our success as a company depends on the quality, helpfulness and speed of the Regional Coordinator.
Responsibilities include
• Contact customers to schedule & confirm their installation
• Maintain a populated crew schedule for at least three weeks out
• Set and, at times, re-set expectations with the customer on the installation itself along with next steps in the project’s post-construction phase
The ideal candidate must have the following skills and qualifications:
• Minimum 2 years of experience in a customer support or scheduling role
• Strong phone and listening skills
• Excellent follow up and problem solving skills
• Strong computer skills
• Ability to multi-task in a high-volume environment and is results oriented to deliver an outstanding customer experience.
• Excellent written and verbal communication skills required
• Thrive in a team environment
• Must be able to successfully pass a pre-employment criminal, driving and drug screen
SolarCity is an equal opportunity employer committed to diversity in the workplace.
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