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Google+ J.C. Kendall - 4:00 PM (edited) - Public
Verizon abandons $2 'convenience fee' after consumer backlash Verizon Wireless announced on Friday, after one day of consumer backlash and interest from a federal regulator, that it has decided to scrap a $2 'convenience fee' for online credit and debit payments... - Comment - Hang out - Share +6 1 share - Brianne Villano 5 comments Daniel Lindstedt - All these companies encourage you to 'go green' and stop receiving your bill by mail. Then they want to charge you extra for paying electronically. What happens to all the savings from not having to print all those consumer invoices? Why don't those cost-savings get passed onto the consumer? Funny how it doesn't work the other way around. +1 for the good guys. 4:06 PM +4 Ian Hopkins - Ridiculous, most companies normally give you a discount for going online! 4:08 PM +2 fausto bianchi - I think it's called greed. 4:15 PM Paul Chambers - Social media at its best. First Go Daddy then Verizon. The world at our fingertips. 4:24 PM Peter Burgess - Verizon CEO earns ... I mean gets ... a nice remunerations and the unions cannot have a contract worth a damn. Of course I may be muddling Verizon and Verizon Wireless which is convenient for the CEO and his friends who have a built in excuse mechanism. Of course, I am not a fan of Vodaphone either. Happy New Year! Technology THE BUSINESS AND CULTURE OF OUR DIGITAL LIVES, FROM THE L.A. TIMES Verizon abandons $2 'convenience fee' after consumer backlash Verizon Wireless announced on Friday, after one day of consumer backlash and interest from a federal regulator, that it has decided to scrap a $2 'convenience fee' for online credit and debit payments. 'At Verizon, we take great care to listen to our customers,' said Dan Mead, Verizon Wireless' president and CEO, in a statement. 'Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time.' The decision to not implement the controversial fee came down 'in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions,' Verizon said in the statement. The $2 fee was supposed to go into effect on Jan. 15 and be charged to customers each time they paid their bills with a credit or debit card -- unless that customer was enrolled in automatic bill-paying options that can charge credit and debit cards or withdraw money directly from bank accounts. The decision also came after the Federal Communications Commission said on Friday that it would look into the charge as well as an online petition at the website Change.org that contended the fee was unnecessary. When Verizon introduced the fee on Thursday, it said it was doing so to help cover the costs of processing fees taken from credit and debit payments by credit card companies. |
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FROM THE L.A. TIMES
December 30, 2011 | 12:48 pm |
| The text being discussed is available at http://latimesblogs.latimes.com/technology/2011/12/verizon-scraps-payment-convenience-fee.html |